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Frequently Asked Questions About Renting With Us
What is the minimum age requirement to rent a car?
The minimum age to rent a car typically ranges between 21 and 25, depending on the rental company and location. For drivers under 25, a young driver surcharge may apply, and certain vehicle categories may be unavailable. Some companies also require renters to have held their license for a minimum period, usually one year.
Can I rent a car with a debit card instead of a credit card?
Most car rental companies prefer credit cards for payment and deposit purposes. However, some locations accept debit cards, but additional requirements, such as a higher deposit, proof of return travel, and a credit check, may be necessary. Debit cards may also limit the type of car you can rent.
Is insurance included in the rental price, and what are my options?
Rental prices usually include basic coverage such as Third-Party Liability Insurance. Optional coverages like Collision Damage Waiver (CDW), Theft Protection (TP), and Personal Accident Insurance (PAI) are available for an additional cost. You can also use your personal car insurance or credit card benefits for coverage, but check with your provider before opting out of the rental company’s insurance.
What should I do if my flight is delayed or my pickup time changes?
If your flight is delayed or your travel plans change, contact the rental location as soon as possible to inform them. Many companies track flights if flight information is provided in the booking. Generally, rental companies offer a grace period of 29 minutes to 2 hours before considering the booking a no-show, but policies vary.
Can I rent a specific make or model of car?
Car rental agencies typically guarantee vehicle categories, such as economy, midsize, or SUV, rather than specific makes or models. However, you may be able to make a special request for a specific vehicle, and the rental company will do their best to accommodate it based on availability at the time of pickup.
What is the fuel policy, and do I need to refill the tank before returning the car?
Most car rental companies offer three fuel options: Full-to-Full, Prepaid Fuel, and Full-to-Empty. With the Full-to-Full policy, you must refill the tank before returning the vehicle to avoid refueling charges. Prepaid Fuel allows you to purchase a full tank upfront, which can be convenient but might cost more per liter than refueling yourself.
Are there any restrictions on where I can drive the rental car?
Rental cars usually have location restrictions, especially when crossing borders or driving in specific areas. For example, taking a car from one country to another may require additional insurance or permission. Some rentals also limit mileage, and additional fees may apply for exceeding the allowed distance.
What should I do in case of an accident or breakdown?
In the event of an accident, contact the local authorities and the rental company immediately. Ensure you get a copy of the police report. For breakdowns, most rental companies provide roadside assistance, but it’s important to check whether it’s included in your rental package or available at an additional cost.
Can I add additional drivers, and what are the requirements?
Yes, most rental companies allow you to add additional drivers. Each driver must meet the age and license requirements of the rental company and may incur an extra daily fee. Some agencies offer free additional drivers for spouses or domestic partners. Each additional driver will need to present their license at the time of pickup.
What are the cancellation and modification policies for reservations?
Cancellation and modification policies vary by rental company and booking method. Some reservations can be canceled for free up to 24-48 hours before pickup, while others may charge a fee or offer no refunds for prepaid bookings. Modifications to reservations, such as changing the pickup or return time, may also incur charges or be subject to availability.
